DISTRIBUTORS

SUPPORTSERVICES

Other than regular support for an imajbox®, imajview® and imajnet® use, a customized imajing support can be provided for the tool chain integration into an organization that needs to adapt and optimize its workflow.

CONSULTING

  • IT expertise

    An IT expertise can be provided by imajing's experts to organizations that need to fully integrate imajing's functionalities within their processes, particularly for the use of imajnet® when there is a strong need of sharing data between the different departments.​

  • GIS expertise

    imajing's GIS experts are available to give every organization all the means to properly work with both mobile mapping and GIS technologies. Regardless of the GIS level of the organization, imajing will always provide the adapted support.

  • Technical expertise

    Maintaining roadways, railways, waterways or utilities is are entirely different professions, and imajing offers each field an expertise to properly optimize the toolchain to specific applications. Each environment can be treated to perform any kind of maintenance projects.

imajing support operator answering technical requests on the hot-line

SUPPORT PROGRAM

Our support program consists of a hot-line support for immediate responses in solving specific problems when using imajing’s toolchain.

You can also find a long term support to improve the quality and efficiency of the processes of the toolchain in order to broaden the scope of applications.

  • Hot-line for a quick support to your technical issues:9:30AM - 1:00PM / 2:00PM - 5:30PM GMT+1
  • Dedicated e-mail adress with an answer within 48h:support@imajing.fr
  • FTP Server : for data and software exchange.
  • Remote maintenance services.

Software updates

With our subscriptions and licences, you benefit from all the technical developments and improvements that regularly occur across the toolchain.

These developments are the result of our collaboration with organizations and companies working on a wide variety of projects. Their feedback is necessary and highly valuable for enriching and adapting the software tools to multiple uses and applications.